Venyu Blog

On March 22, 2010 Forrester Consulting – a services arm of Forrester Research –released the results of a study that finds virtualization, including an evolution to software-as-a-service and dynamic cloud offerings, has improved IT service quality, operational staff productivity and morale. 

Despite an explosion in complexity, the study suggests virtualization has improved service quality and operational staff productivity and morale. Productivity improves because more server instances must be supported by the same number of administrators, or fewer in some instances.  Conventional wisdom would suggest this increased workload would impair morale, but staff members are enjoying the novelty of the new technology. Eventually, this novelty will diminish and automation may be needed to address the heavier workload.

Eighty-nine percent of respondents place management-as-a-service as one of the top three most important components a virtualization product/service should offer. Forrester also finds that a top-down, application-centric approach to domain coverage is needed as application analysis is near the top of desired features for virtualization management.

The commissioned findings and access to the full report can be found here.